Student Engagement Coordinator

8 hours ago

Perth, Western Australia beBeeStudentExperience Full time $57,000 - $78,000
Job Description\

We are seeking a highly motivated and skilled Student Experience Officer to join our team. In this role, you will be the first point of contact for all Kaplan students studying on campus or online. Your primary responsibility will be to provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services.

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You will also be responsible for coordinating and delivering major functions and events at the campus, including orientation, graduation, and the Student Ambassador Program. Additionally, you will maintain the student portal and update it with accurate information. Your strong communication skills and ability to work effectively with Academic Staff will be essential in ensuring seamless interactions between students and staff.

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Your key strengths should include your ability to plan, control, coordinate, and manage activities with minimal supervision. You must have a working knowledge of key legislation, policies, and procedures relevant to international students. A positive and supportive communication style, experience across a variety of key stakeholders, and strong attention to detail are also necessary requirements.

\\Required Skills and Qualifications\

To succeed in this role, you will need:

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  • \
  • A working knowledge of key legislation, policies, and procedures relevant to international students.\
  • A positive and supportive communication style with experience across a variety of key stakeholders.\
  • The ability to plan, control, coordinate, and manage activities with minimal supervision.\
  • Working knowledge of Microsoft Office products and the ability to quickly learn new systems.\
  • A self-starter with a professional image who prides themselves on strong attention to detail.\
  • Previous customer service experience, preferably within an educational environment.\
  • Knowledge of the ESOS Code of Practice (desirable).\
  • A Working with Children Check or willingness to obtain.
\\Benefits\

This is a permanent full-time position located at the Perth campus. You will enjoy a range of benefits, including 26 days' annual leave, including one day off for your birthday, and two days' wellbeing leave. Our hours of operation are from 8:00 am - 8:30 pm, Monday to Friday.

\\Others\

Kaplan Business School is one of only nine self-accrediting institutes of higher education in Australia. We are recognised globally as exemplars of international education, quality teaching, student support, employability, and academic integrity. We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management, and leadership.

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We pride ourselves on being a kind and inclusive organisation that values the richness and experience of our diverse team. We foster a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

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