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Administrative Support Specialist
2 months ago
Baptcare Careers is seeking a highly skilled and compassionate Administrative Support Specialist to join our team at Westhaven, a Baptcare Residential Aged Care facility in Victoria.
As an Administrative Support Specialist, you will provide comprehensive administrative support to the facility, serving as the primary point of contact for visitors and callers. You will embody a positive, efficient, and compassionate attitude towards staff, residents, families, contractors, volunteers, and all visitors.
The primary objective of this role is to carry out reception and office administration tasks as delegated by the facility's Office Manager. Key responsibilities include:
- Providing exceptional customer service to consumers, families, and external agencies.
- Documenting consumer progress and outcomes accurately in designated Baptcare records.
- Engaging in continuous improvement processes within the home.
- Fostering meaningful relationships with families and collaborating with external agencies to enhance the quality of life for consumers in our care.
- Reporting workplace risks to management and consumer-related risks to management, including behaviours or actions inconsistent with our values.
Essential Qualifications & Requirements
- A minimum of 12 months of experience working in an Aged Care facility.
- A customer-centric approach with a genuine passion for working in Aged Care.
- Exceptional attention to detail, integrity, reliability, and a positive and adaptable attitude.
- A track record of maintaining confidentiality and working effectively within a team.
What's in it for You?
Baptcare Careers is committed to living our values, not just talking about them. You'll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
The successful candidate will receive:
- A competitive salary, plus access to the tax benefits of salary packaging and novated leasing of up to $18,550 per annum.
- Ongoing professional development and team building opportunities.
- Access to confidential counselling and support services.
