Customer Experience Specialist

5 days ago

Hobart, Tasmania, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Ambassador

Job Purpose and Environment:

As a dynamic business, this brings new opportunities for our customers and employees.

Acting as the voice of our brands across various social media channels, you will drive brand advocacy through every interaction with customers and prospects.

Each post, tweet, or comment will be unique, and you'll have the communication skills to handle all types of enquiries.

Working closely with our broader Brand & Social Media Team, you will ensure that you are equipped with the information needed to support customers who interact with our posts.

Responsibilities:

  • Provide customer service for a variety of issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting on multiple social channels including Facebook, Twitter, and Instagram.
  • Think creatively and provide customers with tailored solutions.
  • Escalate trending complaints and assist with identifying solutions to issues.
  • Adhere to verification processes to support prompt resolution of complaints and complex customer communications.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills.
  • A positive role model and enjoy working as part of a team.
  • Interest in social media and understanding of different social channels.
  • Confident multitasking on a computer.
  • Focus on customer service.

Benefits:

Everyone has a role in bringing our company culture to life, but it starts with you.

We've united powerful brands to create one force.

The latest technology and innovative thinking connect our people and communities.

You play a big role in that.

Bring your boldness and stand out.

This is a safe space for your true self to shine.

You're empowered.

Opportunities are plentiful for those ready to accept the challenge.

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