Systems Analyst
2 weeks ago
HSW Group Services Pty Ltd is a leading provider of hospitality services, operating a diverse range of restaurants, cafes, bars, and event spaces in Brisbane. Our team is passionate about delivering exceptional customer experiences and creating a vibrant playground for lovers of the good life.
Job Title: Systems AnalystWe are seeking a highly skilled Systems Analyst to join our Point of Sale team. As a key member of our IT team, you will be responsible for overseeing the coordination and troubleshooting of our software systems, ensuring seamless operations and optimal performance.
Key Responsibilities:- Allocate work, train, and oversee team members to ensure adherence to processes, procedures, and system operation guidelines.
- Supervise and support systems analysis, providing suggestions for new and existing point-of-sale hardware and software application systems.
- Manage data and quality, resolving complex data issues across the organisation.
- Analyse and optimise system processes and work practices, promoting consistency across business areas.
- Manage and support decision-making processes related to systems, providing guidance as needed.
- Determine and assess system failures, recommending best-fit computer systems and business practices to meet organisational needs.
- Develop and implement system test plans, ensuring quality and reliability.
- Troubleshoot and deliver assistance to identify, determine, and resolve embedded hardware and software malfunctions.
- Collaborate with service providers and external technical teams to analyse, recommend, install, and maintain client-friendly software applications.
- Prepare operational specifications for system developers.
- Manage the integration of point-of-sale systems and new changes according to organisational policy.
- Prepare documentation related to trainings.
- Create and support plans for new initiatives and projects, managing projects using project management methods and techniques.
- Document system logs and operational procedures as per business requirements.
- Work with managers and executives to plan, formulate, execute, and archive business requirements.
- Minimum 2 years' work experience in a similar role.
- Bachelor degree or higher qualification in a relevant field.
- Ability to work under pressure, executing precise time management skills involving planning, prioritising, and delegating.
- Flexibility and availability to work across a rotating roster.
- Development opportunities and career pathways.
- 50% team discount precinct-wide.
- Wellbeing initiatives, including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services.
- Team recognition rewards.
- Extra week of annual leave after 5 years of service.
Annual income for a standard 38-hour week, excluding superannuation, is $70,000 - $80,000 per annum, commensurate with industry rate, skills, and experience.
Conditions covered by Contract of employment and Fair Work Australia National Employment standards.
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