Account Manager
2 weeks ago
Job Title: Client Onboarding Specialist
Join Foodhub in a challenging role where you will be responsible for onboarding new clients and working closely with existing ones to ensure their success on our platform.
Key Responsibilities- Monitor and oversee all aspects of the account /restaurant onboarding pipeline, identifying processing gaps and delays, and ensuring timely completion of the onboarding journey.
- Utilize, manage, and update various client and onboarding databases to maintain accurate and up-to-date data depicting current pipeline activity.
- Build rapport with restaurants before, during, and after onboarding by contacting them via phone, email, or chat to address any queries or concerns and ensure they are comfortable with our processes and systems.
- Facilitate and assist in the collection and entry of necessary data such as menus, operational details, forms, and reports for new account setup.
- Assist with administration, reporting, and process implementation related to restaurant partner onboarding.
- Monitor hardware dispatch to restaurants, including installation time frames, and flag issues or delays to management when necessary.
- Coordinate onboarding functions, such as POS and menu integration, and CRM requirements for new restaurant sites.
- Provide technical training and support to clients as needed, coordinating with local, global, and cross-functional teams to improve both client onboarding and sales experiences.
- Offer courteous and professional service to customers via multiple channels.
Benefits
The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are a team player with strong organizational skills, we encourage you to apply.
Requirements
We are looking for a highly motivated individual who is passionate about delivering exceptional customer experiences. The successful candidate will possess a combination of skills and qualifications outlined below:
Client Onboarding Specialist Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks efficiently.
- Strong organizational and time management skills.
- Proficiency in using various software applications and databases.
- Ability to work independently and collaboratively within a team.
- Highly motivated and proactive approach to problem-solving.
Our Team
At Foodhub, we value innovation, collaboration, and continuous improvement. We strive to create a positive and inclusive work environment that supports the growth and well-being of our employees.
How to Apply
Interested candidates should submit their application, highlighting relevant experience and skills, along with a cover letter explaining why they are the ideal candidate for this role.
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