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Gaming Machine Service Specialist

2 months ago

Albury City Council, Australia Aristocrat Gaming Full time

About Aristocrat Gaming

Aristocrat Gaming is at the forefront of the gaming industry, dedicated to innovation and excellence. Our commitment to creativity drives us to design exceptional gaming experiences, from state-of-the-art cabinets to captivating game content.

Role Overview

As a Field Service Technician, you will play a crucial role in ensuring the optimal performance of gaming machines at various customer locations. Your expertise will be vital in troubleshooting, installing, maintaining, and repairing gaming equipment, thereby enhancing the operational efficiency of our clients' gaming venues.

Key Responsibilities

  • Install, convert, troubleshoot, and repair gaming machines on-site.
  • Conduct routine maintenance to ensure machines operate smoothly.
  • Respond swiftly to customer inquiries and urgent service requests.
  • Maintain accurate inventory of parts and follow established inventory protocols.
  • Assist customers with technical questions and provide necessary documentation.
  • Analyze service trends and address service challenges effectively.
  • Utilize field service management tools to report on service activities.
  • Deliver exceptional customer service and strive to exceed client expectations.
  • Ensure compliance with all regulatory and operational standards.

Candidate Profile

The ideal candidate is a reliable, proactive thinker who thrives in a collaborative environment. You should possess a positive attitude, strong work ethic, and excellent interpersonal skills.

  • Demonstrated ability to build and maintain customer relationships.
  • Capacity to work independently as well as part of a team.
  • Practical problem-solving skills and the ability to think quickly.
  • Interest in gaming machines is advantageous.
  • Enjoys diagnosing issues and implementing solutions efficiently.
  • Possession of a valid driving license.

Why Choose Aristocrat?

As a leader in gaming content and technology, Aristocrat Gaming is committed to responsible gameplay and corporate governance. We foster a diverse workplace where all employees can thrive and contribute to our mission of delivering joy through gaming.

Our Values

We are guided by our core values:

  • Player-Centric Approach
  • Unleashing Talent
  • Collaborative Excellence
  • Responsible Business Practices

Join us in shaping the future of gaming and delivering exceptional experiences to players worldwide.