Customer Experience Ambassador

6 days ago

Salisbury, Australia Bloom Hearing Specialists Full time
About Bloom Hearing Specialists

Bloom Hearing Specialists is a global leader in the hearing aid industry, working together with 12,000 colleagues across 130 countries to unlock human potential. We aim to bring back hearing for millions of people worldwide.

Our Approach

We operate a global network of hearing stores equipped with cutting-edge technology and dedicated professionals. Our track record demonstrates our commitment to progressive career pathways, enabling employees to grow and develop within their chosen field.

The Role: Customer Care Coordinator

This role involves engaging with customers through phone, email, and in-person interactions, providing tailored product information and answering inquiries. Key responsibilities include scheduling appointments for hearing assessments and consultations with expert audiologists, guiding customers through our innovative range of hearing devices and accessories, resolving concerns efficiently, and contributing to local marketing efforts to promote our clinic and its services.

Key Requirements

To be successful in this role, you will need 2+ years of experience delivering customer service in retail or allied health environments, good computer literacy, and the ability to navigate various software programs (CRM, appointment management, etc.). You should also possess attention to detail, a solid administrative background, and a collaborative spirit.

Compensation Package

As a valued member of our team, you can expect a competitive remuneration package, including ongoing training and continuing professional development opportunities to support your career growth and advancement. Additional benefits include clinic incentives available throughout the year, paid parental leave, hearing aid benefits available to employees, family, and friends, access to an employee assistance program at no cost, and the opportunity to join a business with an industry-high NPS score, where customer-centric care is at the forefront of everything we do.

At WSAudiology, we are committed to creating an inclusive employee experience, embracing diversity, and promoting a culture where everyone feels free to be their authentic self. As a condition of employment, candidates will undergo a police check in accordance with applicable laws and regulations.

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