Chief Innovation Officer

2 weeks ago


Brisbane, Queensland, Australia beBeeVisionary Full time $180,000 - $250,000

About the Role:

A leader is required to oversee Technology Services at Product and Technology, driving product strategy, overseeing the entire lifecycle from ideation to market delivery, and ensuring technology solutions meet evolving customer needs.

Main Responsibilities:

  • Blend strategic oversight with hands-on leadership, driving product innovation that redefines the IT experience for customers worldwide
  • Collaborate closely with cross-functional teams and external partners to drive innovation, optimize service delivery, and manage performance metrics
  • Set up for success by reviewing key performance metrics and product analytics daily
  • Lead strategic alignment meetings to review the current roadmap, discuss priorities, and ensure alignment with overall business goals
  • Engage with internal stakeholders or external partners to gather feedback, understand market trends, and discuss new opportunities
  • Work with product teams on detailed planning sessions to refine feature specifications and ensure alignment with strategic vision
  • Evaluate potential new technologies or vendor partnerships to elevate products and stay competitive
  • Conduct longer-term strategy planning, updating roadmaps, and preparing insights for executive leadership reviews

Requirements:

  • Visionary Leadership: Proven track record of setting and executing a product strategy that drives innovation
  • Deep Product Expertise: Experience managing the entire product lifecycle of IT shared services from ideation to launch
  • Strategic Thinking: Ability to align product initiatives with overall business goals and global market trends
  • Strong Collaboration Skills: Experience working with cross-functional teams, vendors, and stakeholders to deliver integrated ad service-focused solutions
  • Customer-Centric Focus: Deep understanding of customer needs and passion for creating products that enhance the travel experience
  • Analytical Acumen: Ability to leverage data and market insights to inform product decisions and drive continuous improvement

Key Qualifications:

  • 10+ years in IT shared services operations, vendor/supplier management, or service delivery
  • Experience working in a large global, private-sector IT organisation
  • Strong knowledge of principles such as human-centered design focused on improving employee experience from technology
  • Team management experience, ideally running a department of 10 or more individuals
  • Wide understanding of IT technology and vendors combined with the ability to articulate new developments to both technical and nontechnical audiences
  • Strong business and commercial acumen
  • Proven track record in multi-vendor environments, outsourcing, and commercial negotiation
  • Bachelor's Degree level education in ICT
  • AIPMM - Certified Product Manager (CPM) or similar
  • PMI-ACP - Agile Certified Practitioner or PMI-ACP - Agile Certified Practitioner
  • COBIT
  • ITIL* 4 Foundation


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