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Service Delivery Manager

2 months ago

Melbourne, Victoria, Australia Carrier Full time

{"h1": "Service Manager Job Description", "p": "At Carrier, we are committed to creating solutions that matter for people and our planet. As a Service Manager, you will play a critical role in maintaining high-quality service delivery while fostering positive customer relationships.", "ul": [{"li": "Lead and manage a team of service technicians and subcontractors to optimize resources and ensure financial performance meets targets."}, {"li": "Oversee and manage the entire service delivery process, from initial service requests to contract renewals, and manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls."}, {"li": "Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion, and identify potential opportunities through the existing client base to generate new leads for the sales support team."}], "h2": "Requirements", "ul": [{"li": "Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines, and demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment."}, {"li": "Exhibit a proactive and resourceful approach to problem-solving, goal-driven with a keen eye for detail, ensuring high-quality service delivery, and able to communicate clearly and concisely with team members, customers, and stakeholders."}, {"li": "Possess strong organizational abilities for efficient task management, familiarity with service processes, and experience using Enterprise Resource Planning (ERP) software, and a team player with a can-do attitude who embraces change and leads by example."}], "h3": "Benefits", "ul": [{"li": "Attractive salary package + Full-time opportunity, excellent job stability + Ongoing training and development opportunities, inclusive work environment + Supportive management team."}], "p": "Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation."}