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A Leader in Homelessness Support
3 weeks ago
A Leadership Role in Homelessness Support Services
We are seeking a skilled and experienced professional to lead our team in providing high-quality Initial Assessment and Planning services. This role involves close collaboration with other service programs, external agencies, and housing providers to support people experiencing or at risk of homelessness.
The successful candidate will have a strong understanding of housing and homelessness policy, context, and systems, as well as experience supporting staff who work with complex clients.
About the OpportunityThis is a leadership role within our Homelessness Support & Impact portfolio. Reporting to the Service Manager - Initial Support, this position contributes to our aim of ending homelessness. The Coordinator - Entry Point & Outposts is responsible for supporting the delivery and daily operations of the Initial Assessment and Planning services, including outposts.
The ideal candidate will be able to embed a culture of continuous improvement within their team, ensuring adaptability, responsiveness to changing client needs and service systems, and commitment to best practice.
Key Responsibilities- Lead a consistent and best-practice approach to Initial Assessment and Planning, within the Entry Point and across IAP outposts.
- Lead the provision of an adaptable service that adjusts its service to effectively and safely manage daily changes in staffing, client needs, safety, and the pressure on homeless services.
- Contribute to the delivery of innovative solutions, working from a continuous improvement approach to service delivery.
- Establish and maintain operational procedures which impact on activities undertaken, the safety of staff and outcomes achieved by the service program.
- Effectively support, establish and sustain service level partnerships.
- Work collaboratively with internal and external services and partnership providers to ensure continuity of support and improved outcomes for clients.
- The consistent delivery of the funded service offer including the delivery of in person support.
- Respond to critical incidents and manage the adverse impact of critical incidents on clients and staff.
- Foster a strong safety focus within the team to support the physical and psychological safety and wellbeing of the team.
- A relevant tertiary qualification (desirable).
- Demonstrated experience in client-facing human services, social work, or other relevant disciplines.
- Experience supporting staff who work with complex clients, while striving for consistency in performance and behaviour.
- Demonstrated experience in the provision of high-quality initial assessment, planning, and prioritization programs.
- Demonstrated leadership skills and previous experience managing staff.
- High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
- Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
- $59.94 an hour.
- Superannuation.
- NFP Salary Packaging (tax savings).
- Additional Wellbeing Leave Available.
Please contact Noach Kronich for more information.
