Customer Service Representative

1 month ago


Glenorchy, Australia Woolworths Full time
Customer Service Agent (Online Delivery Driver) - Woolworths Green Point

At Woolworths, we're committed to creating better experiences for our customers and communities. As a Customer Service Agent (Online Delivery Driver), you'll play a critical role in delivering groceries to customers who have placed orders online.

This is a highly physical role that requires safely driving a light commercial vehicle, making deliveries, and interacting with customers. You'll need to be able to lift and carry crates (up to 15-20kg) and walk to delivery points, often up and down flights of stairs.

We're looking for motivated, enthusiastic, and energetic individuals who can work independently and as part of a team. As a Customer Service Agent, you'll be the face of Woolworths in the community, and we expect you to provide exceptional customer service and ensure a high standard of customer satisfaction.

Key Responsibilities:

  • Deliver groceries to customers who have placed orders online
  • Interact with customers in a professional and courteous manner
  • Manage difficult customer situations
  • Work independently and as part of a team
  • Meet agreed delivery schedules and ensure timely loading and unloading of groceries

Requirements:

  • Current Full Driver's Licence
  • Exceptional customer service skills
  • Ability to work in a fast-paced environment and juggle multiple priorities
  • Well-developed verbal and written communication skills
  • Good interpersonal skills and ability to work with a diverse range of customers

About Woolworths:

We're a proud part of the Woolworths Group, a leading retailer in Australia and New Zealand. We're committed to creating a better tomorrow for our customers, communities, and employees. We offer a range of benefits, including competitive pay, opportunities for career growth and development, and a supportive and inclusive work environment.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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