Field Service Operations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000

Lindes customer-centric approach to service and product solutions is built on a strong foundation of expertise, delivering value to customers through our team members.

We are seeking a Service Operations Support professional to join our NSW branch. In this role, you will work closely with Field Service Technicians to manage operational tasks for the service administration team, including parts sourcing and management.

What We Offer:

Professional career development support
Work alongside industry professionals and be mentored to grow your knowledge
A comprehensive induction training program

Key Responsibilities:

  • Manage a team of Field Service Technicians
  • Operational tasks of the service administration team
  • Develop a professional communication platform between Service Back office and Technicians
  • Present repair and dehire quotes to customers and secure order numbers
  • Visit customers as required to assist with solutions to site issues
  • Liaise with Field, Retail, Workshop & Service managers on any issues related to service outcomes
  • Any other ad-hoc duties as required.

Requirements:

  • Trade background certificate in Mechanical (desired)
  • General product knowledge of materials handling equipment (preferred)
  • Practical service back office experience with operations background
  • Understanding of key fundamentals of a service business
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Commercial understanding of general business concepts within a service industry

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