Customer Relationship Management Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeecrm Full time $100,000 - $155,000
CRM Technical Analyst Job Description

The role involves administering and configuring CRM systems, particularly Salesforce, HubSpot, and Pipedrive. As a CRM Technical Analyst, you will be responsible for technical support and issue resolution, as well as CRM integration support.

Key Responsibilities:

  • CRM Administration & Configuration – the current environment is Salesforce, HubSpot and Pipedrive
  • Technical Support & Issue Resolution
  • CRM Integration Support - AWS Connect, SAP S4/Hana, Magento and Databricks
  • Data Management & Governance - Ensure CRM data accuracy, integrity, and consistency across platforms.
  • Enhancements, Change Delivery and User support
  • User Training & Enablement

As a detail-oriented professional with solid functional and technical understanding, you will be responsible for ensuring E2E customer journey and CRM processes.

This includes:

  • 3–5 years of experience in a technical CRM analyst or senior administrator role.
  • Hands-on expertise with Salesforce, and familiarity with HubSpot and Pipedrive. You are not “wedded” to any of these systems and are open-minded about potentially moving to another, consolidated CRM system in the future.
  • Experience with CRM platform configuration, automation, workflows, and reporting.
  • Understanding of REST/SOAP APIs and basic troubleshooting of integrations.
  • Familiarity with systems integration in a SaaS environment (preferably with AWS Connect, Magento, Databricks).
  • Strong skills in Excel, data analysis and data flows, SQL, and CRM data management.
  • Experience or exposure to E2E Marketing and Customer Journey
  • Salesforce Administrator Certification (ADM 201) or equivalent.
  • Working knowledge of supply chain, inventory, or customer service processes.
  • Excellent communication and documentation skills.

This is a hands-on technical role ideal for someone with strong analytical skills, CRM administration experience, and an understanding of E2E CRM business processes.

The role requires occasional travel to meet clients and collaborate with the team.

Only applicants with relevant skills and qualifications should apply.

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