Customer Service Advocate
2 days ago
As a Contact Centre Consultant, you will be responsible for delivering exceptional customer service and managing customer queries in a timely and professional manner. This role offers the opportunity to make a positive impact on customers' lives and contribute to the bank's reputation.
Key Responsibilities:">- Manage customer inquiries with empathy and patience, resolving issues promptly and efficiently.
- Provide personalized service to customers via various channels, including inbound calls, online chat, email, and social media.
- Identify opportunities to assist customers with the bank's range of products and services, fostering long-term relationships and loyalty.
- Collaborate with colleagues to develop and implement strategies that enhance the customer experience and drive business growth.
This role requires a solid track record of providing exceptional customer service, with confidence in building strong relationships with customers. You must possess well-developed written, verbal, and interpersonal skills, with the ability to communicate effectively with customers from diverse backgrounds.
Benefits:">As a Contact Centre Consultant, you will have access to flexible working options, a competitive salary, and a comprehensive wellbeing program, including free counselling and subsidised gym memberships. Additionally, you will have opportunities for career growth through a capability curriculum and study assistance.
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