Dedicated Customer Service Professional

7 days ago

Hobart, Tasmania, Australia beBeeCustomer Full time $79,573 - $82,952

Job Title: Customer Support Associate

We are seeking a dedicated and skilled customer support associate to join our team.

  • Detailed job description below.
About the Role:

This is a permanent, part-time (40 hours fortnightly) position based in Hobart. The successful candidate will be responsible for transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes.

The ideal candidate will maintain the quality of customer service by tracking queries using databases and systems. They will also provide administrative support as required and deliver exceptional face-to-face customer service to our clients, stakeholders and staff.

Maintaining confidentiality and security of all customer and employee information and data is crucial for this role.

Key Responsibilities:
  • Transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes;
  • Maintain the quality of customer service by tracking the queries using databases and systems;
  • Provide administrative support as required;
  • Provide face-to-face customer service to our clients, stakeholders and staff;
  • Maintain confidentiality and security of all customer and employee information and data.
Required Skills and Qualifications:

The successful candidate will possess excellent interpersonal skills to provide the level of customer engagement expected in the role. This includes effectively liaising with a diverse range of internal and external customers and clients.

The ideal candidate will also have the necessary listening skills to accurately assess issues for either referring to relevant areas or if within the scope of the position, provide resolutions to issues.

Show resilience and effectively deal with difficult customers and difficult situations.

Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature is essential.

Able to work energetically, positively and productively to meet the needs of customers while adhering to regulatory policy and procedures.

Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment is required.

Basic knowledge and adherence of work health and safety legislative obligations is also necessary.

Selection Criteria:

The successful applicant will be required to:

  • Provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;
  • Present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
  • Provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
  • Provide a satisfactory Anglicare assessed medical;
  • Provide a current provisional or full Australian Driver Licence.

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