Risk and Compliance Expert

2 weeks ago

Melbourne, Victoria, Australia AIA Full time
Unlock Your Potential as a Compliance Risk Manager at AIA

We are seeking a highly skilled Compliance Risk Manager to join our team at AIA. As a key member of our risk management function, you will play a critical role in ensuring the Health Insurance business unit operates within the enterprise risk appetite and complies with required standards and regulations.

About the Opportunity:

This is an exciting opportunity to work for a leading health insurance company that prioritizes customer experience and makes a meaningful difference in people's lives. You will be responsible for delivering on AIA's purpose, vision, and strategy by developing, supporting, and championing a high-performing risk culture.

The ideal candidate will have extensive experience in risk and compliance roles, preferably within the health insurance industry. You will possess a proven track record of identifying, managing, and mitigating risks in an operational environment, achieving business delivery outcomes, and exceptional customer service.

Key Responsibilities:

  • Identify and investigate incidents, providing assistance and coordination through to rectification and closure.
  • Support the management of risk and audit issues identified, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.
  • Develop strong relationships with key stakeholders across the Health Insurance business unit.
  • Identify and address gaps in business knowledge of risk and compliance frameworks.
  • Support the Health Insurance risk function to ensure customer obligations are met through effective processes, procedures, controls, and reporting.
  • Support appropriate frameworks and controls to ensure the Health Insurance business unit operates within the enterprise risk appetite and complies with required standards and regulations.
  • Investigate and resolve escalated internal and external complaints in a fair, reasonable, empathetic, and member-focused manner.

Salary: $85,000 - $110,000 per annum, depending on your level of experience and qualifications. We also offer a range of benefits, including access to training and development opportunities, career development through internal mobility, and flexible working arrangements.

About AIA:

AIA is a leading health insurance company that prioritizes customer experience and makes a meaningful difference in people's lives. We are committed to helping our customers live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time.

Why Choose AIA:

  • Access our training and development to build on your current skills.
  • Career development through internal mobility opportunities.
  • Work for a business helping millions of Australians and make a difference to someone's life every day.
  • Access additional leave days a year to recharge and refresh yourself.
  • Enjoy wonderful Health and Wellbeing initiatives that support you.
  • Work with supportive and inclusive managers.
  • Flexible working arrangements.

What We Offer:

In addition to the salary and benefits mentioned above, we offer a range of perks and privileges, including:

  • Access to exclusive employee discounts and rewards.
  • Opportunities to participate in community programs and events.
  • A dynamic and inclusive work environment that values diversity and inclusion.
  • A comprehensive Employee Assistance Program (EAP) to support your mental health and wellbeing.
  • A range of employee recognition and reward programs to celebrate your achievements.

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