Senior Manager Customer Solutions

3 days ago


Frankston, Australia beBeecontract Full time $105,000 - $135,000

About Your New Role

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Imagine working in an environment where your ideas matter, and your growth isn't just encouraged but expected.

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We're seeking a Product Owner to join our project modernising how we support our customers and partners. You'll be responsible for maximising the value delivered by our Contract Management System (CMS) and ensuring changes align with business goals, compliance requirements, and strategic priorities.

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This role requires strong domain knowledge, analytical thinking, and the ability to make trade-off decisions across customer experience, operational efficiency, risk, and regulatory needs.

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You'll own the product backlog, define and prioritise requirements, and bridge the gap between operational stakeholders and the technical delivery team.

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Key Responsibilities:

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  • Owning the product backlog and defining requirements
  • Prioritising requirements and ensuring alignment with business goals
  • Acting as the bridge between operational stakeholders and the technical delivery team
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Benefits:

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  • A dynamic and inclusive culture with opportunities to grow
  • A hybrid work environment with flexible hours
  • Employee vehicle benefits discounts
  • Onsite parking at our office location
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About Project Aurora:

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Project Aurora is a transformation project replacing ageing legacy systems with a unified Contract Management System (CMS); Netsol Ascent.

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Qualifications and Skills:

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  • Bachelor's degree in Business, Finance, Information Systems or related field
  • 3-5 years' experience as a Product Owner, Business Analyst or similar role in financial services or leasing
  • Strong working knowledge of contract life cycle management or core loan/lease administration systems
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We believe diversity fuels innovation and belonging drives performance, that's why we welcome experienced candidates from all backgrounds.



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