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Senior Onboarding Engineer

2 months ago

Melbourne, Victoria, Australia CyberCX Full time
About the Role

CyberCX is seeking a highly skilled Senior Onboarding Engineer to join our team. As a key member of our managed security services team, you will be responsible for onboarding new customers and customer data to our MSS systems.

Key Responsibilities
  • Lead the onboarding and implementation of technical solutions to support the provision of managed services for customers
  • Manage and develop relationships with customers, stakeholders, and third parties/vendors
  • Effectively consult and communicate with customers and evaluate their business needs with regards to their managed security services
  • Design and develop high-quality solutions, including integration of customer systems and tools used to deliver the contracted service
  • Conduct internal and client communications around security and tooling-related issues
  • Coordinate the support, maintenance, and upgrading of managed systems
  • Identify and implement improvements to system reliability and performance
  • Provide support for internal and customer-housed security tooling
  • Meet deadlines and project timeframes, and effectively manage both customer and internal expectations
  • Provide operational support and project support to client accounts, taking the initiative to drive improvement and deliver successful outcomes for customers, including improvements post-engagement
  • Provide operational guidance, mentoring, and support to peers
  • Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
Requirements
  • Experience deploying Microsoft Sentinel and Defender for Endpoint
  • Experience onboarding cloud-based and on-premise data sources into Sentinel
  • Industry-recognised qualifications preferred
  • Suitable vendor certifications preferred
  • 3 years minimum experience in a similar role onboarding complex customer data into managed security services systems or greater than 5 years' experience in administrating systems that are considered key data sources
  • In-depth experience or understanding of IT security tools and controls, including SIEM, IDS/IPS, Anti-Virus, WAF preferred
  • In-depth understanding of security and analytical concepts
  • Exposure to IT security operations in a large or complex organisation
  • Effective stakeholder engagement, consultation, and communication skills with an ability to build credibility and trust with leaders, internal working teams, and customers
  • The ability to drive results for customers through optimal work processes and effective teamwork
  • Strong analytical and problem-solving skills
  • Current and ex-serving ADF members are encouraged to apply
What We Offer
  • A salary package that recognises your experience
  • A range of advantages, including flexible working, additional paid leave options, salary packaging, and health and wellbeing programs
  • Personalised development planning, extensive access to training, and membership to industry organisations
  • Employee interest groups and communities, including a comprehensive Women in Cyber program
  • A comprehensive reward and recognition program

We are an equal opportunities employer and welcome applications from diverse candidates. Please let us know if you require support or adjustments to assist with your recruitment experience.