Senior Cyber Security Engineer

1 month ago

Melbourne, Victoria, Australia CyberCX Full time

About CyberCX

CyberCX is a leading force in cyber security, offering a comprehensive range of professional services in the region. Our team of experts works together to create cyber security for the world around us.

The Role

We are seeking a Senior Onboarding Engineer to onboard new customers and customer data to MSS systems. The successful candidate will be responsible for advanced design, support, and management of customer-facing security solutions.

Key Responsibilities

  • Lead the onboarding and implementation of technical solutions to support the provision of managed services for customers
  • Manage and develop relationships with customers, stakeholders, and third parties/vendors
  • Effectively consult and communicate with customers and evaluate their business needs with regards to their managed security services
  • Design and develop high-quality solutions, including integration of customer systems and tools used to deliver the contracted service
  • Conduct internal and client communications around security and tooling-related issues
  • Coordinate the support, maintenance, and upgrading of managed systems
  • Identify and implement improvements to system reliability and performance
  • Provide support for internal and customer-housed security tooling
  • Meet deadlines and project timeframes, and effectively manage both customer and internal expectations
  • Provide operational support and project support to client accounts, taking the initiative to drive improvement and deliver successful outcomes for customers, including improvements post-engagement
  • Provide operational guidance, mentoring, and support to peers
  • Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers

About You

  • Experience deploying Microsoft Sentinel and Defender for Endpoint
  • Experience onboarding cloud-based and on-premise data sources into Sentinel
  • Industry-recognised qualifications preferred
  • Suitable vendor certifications preferred
  • 3 years minimum experience in a similar role onboarding complex customer data into managed security services systems or greater than 5 years' experience in administrating systems that are considered key data sources
  • In-depth experience or understanding of IT security tools and controls, including SIEM, IDS/IPS, Anti-Virus, WAF preferred
  • In-depth understanding of security and analytical concepts
  • Exposure to IT security operations in a large or complex organisation
  • Effective stakeholder engagement, consultation, and communication skills with an ability to build credibility and trust with leaders, internal working teams, and customers
  • The ability to drive results for customers through optimal work processes and effective teamwork
  • Strong analytical and problem-solving skills
  • Current and ex-serving ADF members are encouraged to apply

What We Offer

  • A salary package that recognises your experience
  • A range of advantages, including flexible working, additional paid leave options, salary packaging options, health and wellbeing program, discounts on health insurance and gym membership, and more

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