Environmental ICT Specialist

16 hours ago

Brisbane, Queensland, Australia beBeeIct Full time $95,438 - $108,360

ICT Support Professional Role

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Do you want to contribute to Australia's climate change and energy agenda while helping protect the environment and water resources for generations to come?

We are seeking a skilled ICT Support Specialist to join our team in Brisbane. As an ICT Support Officer, you will be responsible for delivering high-quality customer service to our customers via phone, onsite and our IT service management platform.

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Key Responsibilities:

  • Provide ICT support inquiries varying in complexity for our customers.
  • Manage and deliver ICT support services to a professional standard.
  • Coordinate request management processes in an ITIL-based environment.
  • Manage escalated cases or complex support requests.
  • Set up, configure and maintain local IT equipment.
  • Install, upgrade and maintain local IT hardware.
  • Ensure that all customer data is handled in compliance with privacy regulations.

What You Will Gain: You will build relationships working across the DCCEEW network, gain experience in a diverse ICT environment and have opportunities to develop new skills.

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