Healthcare Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $62,000 - $86,000
Job Overview

We are seeking a skilled and compassionate Healthcare Support Specialist to join our team. In this role, you will be the first point of contact for customers, handling inbound calls and providing exceptional support and guidance.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be working closely with customers to understand their needs and provide tailored solutions. Your expertise will enable you to empathize with customers, handle complex queries, and resolve issues efficiently.

Responsibilities
  • Taking inbound calls and resolving customer queries and concerns
  • Providing top-notch customer service and support
  • Working independently and as part of a collaborative team to achieve business objectives
  • Staying up-to-date with product knowledge and industry developments
Requirements
  • Patient and empathetic approach when interacting with customers
  • Resilience and ability to handle high-volume calls throughout a shift
  • Strong desire to find solutions that meet customer needs and exceed expectations
  • Previous experience in customer-facing roles (desirable)
  • Excellent communication and problem-solving skills
  • Ability to learn quickly and remain focused while working in a fast-paced environment
Benefits

We offer a competitive package including career development opportunities, recognition programs, and a supportive work environment. Our people-centric approach ensures that every employee feels valued and empowered to succeed.

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