Sydney Concierge Team Lead

3 days ago

Sydney, New South Wales, Australia beBeeProfessionalism Full time $90,000 - $105,000
Lead Customer Experience Specialist

We are seeking a seasoned professional to lead our customer experience team in Sydney. As a service leader, you will be responsible for providing exceptional concierge services and recommendations to top-tier clients in banking, finance, telecommunications, and building management.

You will have the power to deliver magical moments, foster engagement, and anticipate unspoken needs, making you an expert in crafting a vibrant sense of community.

Key Responsibilities:

  • Develop and nurture relationships with our clients, ensuring that all concierge services meet premium-grade standards.
  • Identify and establish strategic partnerships that benefit our clients while promoting their products and services.
  • Drive change within yourself and the team, consistently delivering extraordinary results.
  • Lead and train a group of service experts who excel at anticipating needs and leaving lasting impressions on our clients.
  • Support and deliver engaging customer events throughout the year, fostering a sense of community within the asset.
  • Oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the lobby and end-of-trip facilities.
  • Collaborate closely with the property team and asset owners to understand and communicate client requirements.

Requirements:

  • Previous experience in a customer-facing position within an office, hotel, or hospitality environment.
  • A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships.
  • Motivation driven by establishing authentic connections, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.

We offer a competitive compensation package, work-life balance, recognition and rewards, hassle-free wardrobe, career advancement opportunities, and a thriving work environment.

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