Student Support Specialist

20 hours ago

Melbourne, Victoria, Australia beBeeStudentProgress Full time $75,000 - $100,000

We are embarking on a new era in education, with a revitalized leadership team and a renewed focus on innovation, growth, and student achievement.

With programs across health services, social work, engineering, hospitality, and VET, we deliver education to over 8,000 students each year, across multiple campuses.

Main Responsibilities
  • Monitor student progress and identify those at risk of falling behind.
  • Conduct intervention meetings, developing tailored action plans with students.
  • Provide advice on course variations and enrolment adjustments.
  • Keep accurate, compliant records to support regulatory requirements across VET and Higher Education.
  • Collaborate with academic, wellbeing, and student services staff to ensure a coordinated approach.
Key Qualifications
  • Experience in student support, case management, or academic administration.
  • Understanding of course progress monitoring, interventions, and compliance in VET or Higher Education.
  • Strong communication and interpersonal skills to engage students from diverse backgrounds.
  • Confidence in managing a busy caseload and meeting deadlines.
  • Proficiency in student management systems and Microsoft Office.
  • A professional and compassionate approach when handling sensitive matters.

As a Student Progress Officer, you'll play a vital role in helping students stay on track with their studies and achieve their goals. You'll work directly with students, academic staff, and student services teams to identify challenges early, provide meaningful support, and ensure every student has the best chance of success.

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