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Strategic Program Manager for Innovation

1 week ago

Sydney, New South Wales, Australia Amazon Full time

Are you excited about driving large-scale initiatives across organizations? Do you enjoy working in an entrepreneurial environment, solving complex problems, and delivering innovative solutions?

The Amazon Customer Excellence System (ACES) team is seeking a strategic program manager to contribute to the improvement and growth of the AU Operations network. You will scope end-to-end customer benefits through process improvement, coordinating across all supply chain areas to achieve continuous improvement and operational excellence.

We're looking for a technically strong leader who knows how last mile operations work and wants to challenge the status quo. The ideal candidate brings industry experience, a relentless focus on customers, and superior judgment. They must have strong problem-solving and communication skills, the ability to influence people by creating win-win solutions, and the desire to deliver Amazon's next-generation technology.

Key Responsibilities

Some key responsibilities include:

  1. Managing projects of new initiatives, coordinating with diverse teams such as Product, Tech, Business, and Operations teams.
  2. Establishing and tracking program goals, business metrics, and indicators for success.
  3. Defining and scoping projects by working closely with business customers to understand their needs and priorities.