Digital Transformation Leader: Scale Customer Growth

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $200,000
Scale Customer Success Role Overview

This senior-level customer success position focuses on a high-growth segment of accounts. The role requires a deep understanding of the SaaS customer lifecycle, strategic engagement methods, and scalable programs to drive long-term success and adoption.


The ideal candidate will possess strong communication, listening, and negotiation skills, with experience in managing customer portfolios through both high-touch and scale strategies. A bachelor's degree in a relevant field or equivalent experience is preferred.


Responsibilities include developing comprehensive account strategies, owning and managing a portfolio of customers, conducting strategic touchpoints, and proactively identifying customer risks before they surface. Additionally, the successful candidate will partner with internal teams to drive collaboration, expansion, and successful renewals.


Key Requirements:

  • At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
  • Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.
  • Proven success managing customer portfolios through both high-touch and scale strategies.
  • Excellent communication, listening, negotiation, and presentation skills.
  • Fluent in spoken and written English, with the confidence and presence to engage executive stakeholders.
  • Organized, proactive, and highly accountable with strong project management and multitasking skills.
  • Collaborative and cross-functional, with the ability to influence across internal teams.
  • Proficient in CRM tools like Salesforce and data-driven in your approach.
  • Technically curious and able to understand and explain software and cloud technologies.
  • Data-driven with the ability to interpret and act on customer insights and performance metrics.

Benefits of Joining Our Team:

  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Chance to work with cutting-edge technology and innovative solutions.

We encourage you to apply even if you do not believe you meet every single qualification.


Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: Computer Networking Products

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