Luxury Product Trainer

1 week ago

Melbourne, Victoria, Australia beBeeTraining Full time $100,000 - $150,000
Job Title:

Training Specialist

Job Description:

About us
We are a high-tech company committed to technological innovations for a better life. Our mission is to provide zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, we have created a range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, we are pioneering a new era of automotive innovation featuring sleek designs and innovative user experiences.


About The Role:

We are seeking a confident, polished, and experienced Training Specialist to lead high-impact training sessions for our premium brand, DENZA. This role is critical in shaping the capabilities of our dealership network, with a focus on luxury product knowledge and high-end customer service standards.

You will deliver both sales and technical training, ensuring our people are equipped to represent the brand with excellence.


Key Responsibilities:
  • Training Delivery:
    • Deliver face-to-face and virtual training for dealership teams on both sales process and Denza's premium vehicle range.
    • Reinforce luxury service expectations and elevate the customer experience through structured, interactive training.
    • Use role-playing, simulations, and technical walkarounds to bring concepts to life.
    • Translate complex technical features into practical, customer-facing knowledge.
    • Stay current with Denza's product updates, connected tech, and premium offerings.
  • Training Content Implementation:
    • Roll out training content developed by the Learning and Development team.
    • Prepare and adapt slides, handouts, videos, and technical aids for training use.
    • Maintain consistency and quality in delivery across sessions.
    • Contribute to updates of training materials to ensure accuracy and relevance.
  • Evaluation and Feedback:
    • Assess learning using quizzes, observations, and feedback tools.
    • Provide clear, constructive coaching to help participants lift performance.
    • Collect feedback and contribute insights to improve future training.
  • Collaboration and Reporting:
    • Liaise with internal stakeholders and dealership leaders to align on training priorities.
    • Maintain attendance, performance, and feedback records.
    • Share insights and contribute to the ongoing evolution of Denza's training approach.

Requirements:
  • Education: Tertiary qualification in Business, Education, Communications, Automotive, or a related field (or equivalent experience).
  • Experience: Proven experience delivering both sales and product/technical training, ideally in the automotive sector.
  • Skills: Strong facilitation and public speaking skills.
  • Technical Skills: Confident explaining key automotive concepts: EV platforms, hybrid systems, and intelligent driving tech.
  • Software Proficiency: Competent with presentation tools (e.g., PowerPoint, Google Slides). Familiar with virtual training tools (Zoom, MS Teams). Comfortable using or learning Learning Management Systems (LMS).

Preferred Requirements:
  • Language Skills: Bilingual in English & Mandarin would be highly regarded.

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