Cloud Customer Success Manager

2 weeks ago

Adelaide, South Australia beBeeEnterprise Full time $120,000 - $150,000

Key Roles and Responsibilities

  • Onboard new customers, introducing them to our platform and support processes.
  • Develop trust with assigned customers and provide the best possible experience navigating our vast offering.
  • Collaborate with Sales, Field Engineering, and Support in developing engagement plans that fulfill customer objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.

Requirements for Success

  • A minimum of 5 years of work experience with a strong relation to IT, preferably with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT.
  • Excellent presentation skills to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • Knowledge of agile methodologies and proficiency in languages other than English, especially Spanish and Portuguese.

About Us

We are a pioneering tech firm at the forefront of the global move to open source. Our company values excellence and fosters a workplace free from discrimination, promoting diversity of experience, perspectives, and background.

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