Customer Service Specialist

5 days ago

Perth, Western Australia beBeeCustomerService Full time $37,440 - $67,440

We are currently recruiting for an experienced customer service professional to join our team on a temporary basis. There is a high possibility of contract extension.

Key Responsibilities include:

  • Managing and resolving participant matters by actioning planning tasks.
  • Providing counter / reception support for the local office including participant enquiries in self-help kiosks and online support.
  • Resolving customer enquiries, providing information and referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in business systems

Australian Citizenship is required for this position.

This is a great opportunity to work in a dynamic environment and contribute to the success of our team.

Please note that we actively encourage applications from diverse backgrounds.

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