Medical Customer Support Professional

4 weeks ago


Ormeau, Queensland, Australia Air Liquide Full time
Job Summary

We are seeking a highly skilled and customer-focused Medical Customer Support Professional to join our team in providing exceptional service to our valued customers.

About Air Liquide Healthcare Australia

Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare services, and sleep solutions. Our dedicated team specializes in respiratory diseases, offering a strong reputation in sleep diagnostics and CPAP therapy.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone and other communication channels.
  • Liaise with internal stakeholders to resolve customer concerns and ensure seamless service delivery.
  • Conduct all activities in accordance with our Quality Management System requirements.
  • Process sales orders received through various channels, including email, online, phone, and direct.
  • Follow up on customer requests in a timely, accurate, and efficient manner.
Requirements
  • Passionate about delivering exceptional customer service and building relationships over the phone.
  • Previous experience in a contact center environment is desirable but not essential, as training will be provided.
  • Excellent phone manner and strong verbal and written communication skills.
  • Strong attention to detail and accuracy, with administrative and sales experience being a plus.
  • Proficiency in Google Suite and computer literacy.
  • A 'can-do' attitude aligned with our continuous improvement of customer experience strategy.
Benefits
  • Part-time permanent position with Monday to Friday hours from 9am to 3pm.
  • 14 weeks of paid parental leave.
  • Family and social activities.
  • A professional work environment focused on wellbeing.
  • Salary Continuance Insurance.
  • Local and global career development opportunities within the Air Liquide Group.
  • Retail discount programs with over 350 retailers.
  • One paid volunteering day each year.
About Us

A world leader in gases, technologies, and services for Industry and Health, Air Liquide operates in 78 countries with approximately 64,500 employees, serving more than 3.8 million customers and patients. Oxygen, nitrogen, and hydrogen are essential small molecules for life, matter, and energy, embodying our scientific territory and core activities since our creation in 1902.

Diversity and Inclusion

We are committed to building a diverse and inclusive workplace that values the diversity of our employees, customers, patients, community stakeholders, and cultures worldwide. We welcome applications from all qualified candidates, regardless of their background, and believe that a diverse organization fosters innovation and talent development.



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