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Nexus Performance Group Director

2 months ago

Sydney, New South Wales, Australia GroupM Full time
About the Role

The Performance Group Director - Social is a key leadership position within GroupM, responsible for overseeing a large portfolio of clients and the fulfillment of biddable activation and buying across that market.

Key Responsibilities
  • People
    • Live and breathe the GroupM values every day.
    • Oversee biddable activation across your market, directly responsible for output and excellence.
    • Accountable for attracting, developing, and retaining the best biddable activation talent in market.
    • Provide ongoing coaching, feedback, rigour, and development to the activation team in a variety of ways.
    • Work with the talent team and craft leads to support and drive the onboarding experience for all new starters.
    • Work with the talent team and craft leads to grow skills and capabilities of the team through custom-developed training and certification programs.
  • Process and Operations
    • Collaborate with agency and GroupM Nexus stakeholders to understand needs and anticipate areas for improvement.
    • Oversee delivery standards across the group, ensuring a continuous improvement of process through leadership and strategic intervention.
    • Lead by example, playing both an ambassadorial role across the group and a direct leader role to your teams.
    • Work with global and regional counterparts, and agencies, to define the optimal process to ensure quality, efficiency, and accuracy in all biddable activation.
    • Support the craft leaders in identifying and implementing tools, technology, data, and automation solutions through the group, and then ensuring maximum adoption.
    • Maintain strong vendor and publisher relations, supporting the craft leads where required.
  • Clients
    • Support the agency in new business where required.
    • Maintain a strong view of client satisfaction and proactively develop strategies for improvement in collaboration with agency stakeholders and craft leads.
    • Accountable for resolving escalations, working in tandem with craft leads where required.
    • Be a partner to the GroupM Nexus craft leads and agency chief digital & product/growth officers in leading our network's biddable services offering.
  • Commercial
    • Maintain a strong view of commercial performance and make smart business decisions that improve key indicators such as cost to serve and billings to staff cost ratios.
    • Through continual process improvement and supervision of outputs, ensure error rates and credits are kept at a minimum.
    • Troubleshoot and proactively manage business challenges.
    • Show expert grasp of the commercial, strategic, and technical elements of all relevant products and services.