Data Analyst

4 weeks ago

North Sydney Council, Australia TPG Telecom Full time

Data & Reporting Analyst Role

The Data & Reporting Analyst role is a critical position in the Customer Lifecycle Management team for delivering data analytics and comprehensive reporting services. As a Data & Reporting Analyst, you will be responsible for designing, building, and maintaining reports, analyzing data, and providing insights to improve customer lifecycle management, achieve commercial targets, and identify growth opportunities, while strengthening customer relationships and growing lifetime value.

You will work closely with the Product Owners and Campaign Managers to identify key performance indicators (KPIs) and ensure they are tracked and reported accurately.

You will have strong Power BI and analytical skills and be adept at pulling together and consolidating information from various sources to develop fit-for-purpose reporting solutions with a strong focus on data accuracy and storytelling.

Responsibilities

  • Extract and integrate data from a range of sources and maintain, update, and enhance a range of established reports to meet the business needs.
  • Examine and evaluate the purpose and content of existing reports to improve existing or develop new robust dashboards and visualizations that support self-serve and provide insights that are relevant, timely, and accurate.
  • Develop and maintain tailored data models for input data/metrics through dataset relationship mapping.
  • Support key projects, including process and workflow simplification, reporting automation.
  • Collaborate with internal stakeholders to align reporting to ensure consistency of metrics reported across broader functional teams.

Knowledge and Experience

  • Strong reporting, modeling, and scenario analysis.
  • Proven experience in developing, delivering, and maintaining business intelligence reports and dashboards.
  • Advanced Power BI experience (Power BI Certificate is a bonus).
  • Working knowledge of campaign systems such as SAS is highly regarded.
  • Competency working in a SQL-based environment and data platform such as Teradata, AWS (or similar) cloud-based data platform.
  • Proficiency in Microsoft Excel – pivot tables, index, and lookup functionality, data ranging.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Highly developed written and communication skills with the ability to present information visually via the use of charts, maps, scorecards, and interactive dashboards.
  • Self-motivated to work independently and deliver your best work in a fast-paced environment.

At TPG Telecom

We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply now regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-SM1

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