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Community Operations Director
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We have been dedicated to supporting individuals with disabilities for over seven decades. Our mission is straightforward – to convert possibilities into tangible reality.
This role plays a pivotal part in realising our vision, supporting Community Activity services by adopting a person-centred approach. This model empowers people we support to develop independence, confidence, self-esteem, and social interaction skills.
What We Offer- A supportive environment where you can make a lasting impact on your community.
- A chance to lead operations at our Learning and Lifestyle centre in Maryborough and Hervey Bay, Queensland.
- The opportunity to guide and motivate a dedicated team, fostering growth within your unit.
- Oversee the end-to-end management of a community site, ensuring a person-centred approach to supports, personalised planning and development for all individuals with disabilities.
- Develop a team environment where employees can identify and solve problems to ensure the personalised planning process translates into action, whilst ensuring sustainable, profitable, and customer-centric service delivery experience.
- Ensure team members are fully trained and aware of individual client requirements.
- Supervise a team of Support Workers on rotating roster cycles to maintain effective site operations and mitigate operational challenges.
- Promote our full suite of service offerings and explore effective customer engagement strategies via focus groups, improved area committee liaison, and data interpretation.
- Develop, implement, and review person-centred agreements and products for new and existing individuals.
- A bachelor's degree in human services or related field is desirable or equivalent relevant experience.
- Experience with successfully managing site-based services within a related industry, such as the Disability Sector, and experience within Community services support for individuals with disabilities.
- Demonstrated experience in coaching individuals to provide person-centred supports, including to people with complex requirements to achieve set outcomes and desired behaviours within the workplace.
- Demonstrated knowledge and understanding of the National Standards Disability Services, Quality & Safeguarding Framework, disability services provision and NDIS.
- Interpersonal and communication skills required to grow relationships with team members and stakeholders and lead through adversity.
- Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Drivers License with comprehensive insurance on your vehicle.
- We encourage applications from people of all ages, nationalities, abilities, and cultures.
- We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
