Retail Environment Leader

1 week ago

Brisbane, Queensland, Australia Brand Collective Full time

As a key member of the Brand Collective team, you will be responsible for leading our dynamic boutique store at Elka Collective David Jones Queens Plaza. With a passion for creating a memorable service experience for our customers, you will drive sales growth and excellence in customer service.

We are seeking an experienced Retail Environment Leader who is passionate about creating a contemporary yet timeless retail environment. As a leader in our boutique store, you will be responsible for building and driving a customer-led culture through leading by example and delivering excellent service standards.

The opportunity:

As part of the Brand Collective suite of businesses, the Melbourne-designed Elka Collective brand has grown steadily, resonating with those seeking timeless yet contemporary garments. Our garments seamlessly bridge the gap between enduring style and contemporary sophistication.

In this role, you will inspire and mentor your team to reach set KPIs and sales targets – celebrate the wins and encourage the team to be proud of the contribution they have to the wider business strategy.

To achieve the above, you:

  • Are a passionate brand ambassador for Elka Collective
  • Closely monitor store sales performance – acknowledge outstanding results and identify any areas of improvement
  • Oversee store operations including stock room management and immaculate store presentation (visual merchandising)
  • Drive and excel in providing an amazing customer experience in store through seasonal events
  • Develop & maintain relationships with VIPs
  • Take a proactive approach in loss prevention management i.e. stock shrinkage control
  • Effectively manage the wage costs in store and roster for success
  • Recruit, select and train team members who embody the Elka Collective values
  • Demonstrate a duty of care by ensuring that the work environment is safe, healthy and fit for work (adhere to state and national OH&S legislation)

You bring to the team:

  • Previous Store Management experience in a Boutique environment with experience in training, coaching and mentoring team members
  • A passion for creating a memorable service experience for our customers
  • A high attention to detail, time management and excellent organisation skills
  • A proven record of driving and exceeding KPI's, efficient stock control and exceptional visual merchandising
  • Experience effectively managing rosters and wage control
  • A commitment to continuous improvement and learning
  • Confidence in communicating with stakeholders at all levels

**Salary:** $80,000 - $100,000 per annum depending on experience

**Benefits:*

  • New starter wardrobe
  • Generous quarterly wardrobe allowance to encourage you to wear our brand to work
  • Training and development – we want you to grow and get the most out of your role
  • Monthly bonus incentive (rewards based on KPI achievement)
  • Employee Assistance Program with free access to Mental Health Professionals for when times are tough
  • Free flu vaccines
  • Generous discounts for you and your family across Brand Collective's stable of brands That's up to 50% off Superdry, Hush Puppies, Clarks, Julius Marlow, Elka Collective and many more

At Brand Collective, we value diversity and inclusion in all forms, thus hire based on capability and performance. If your skills align with the role and company culture, apply today with your current resume and optional cover letter.

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