Senior Operations Analyst

7 days ago

Melbourne, Victoria, Australia Shell Energy Full time
About the Role

We are seeking a highly skilled Senior Operations Analyst to join our team at Shell Energy. As a subject matter expert, you will be responsible for ensuring the satisfaction of new and existing customers throughout all aspects of the customer lifecycle.

Key Responsibilities
  • Process all market transactions in accordance with relevant Energy Laws, Rules and Regulations, and Shell Energy's policies and procedures.
  • Receive and respond to stakeholder enquiries and complaints in a timely and efficient manner.
  • Resolve order management, meter data, and billing exceptions within internal and external service levels.
  • Establish and maintain relationships with Network Service Providers and Metering companies to achieve smoother transfer and consistent meter data delivery.
  • Demonstrate leadership qualities to engage teams to work towards shared goals.
Requirements
  • Demonstrable experience in performing data and business process analysis, preferably in the Utilities Industry.
  • Skilled at re-engineering processes to support more efficient and effective ways of operating.
  • Demonstrated ability to work independently with a number of diverse stakeholders.
  • Ability to influence all levels of the business, including senior management.
  • Excellent facilitation and communication skills.
  • Highly proficient in standard MS Office suite software, including Excel and Word.
  • PowerBI knowledge is highly regarded.
  • Ability to perform under pressure and deliver commercially sound outcomes.
  • Excellent communication skills, both written and verbal.
About Shell Energy

Shell Energy is a leading energy retailer committed to reducing our environmental footprint. We invest in our people and help them chart their own career trajectory. We prioritize respect for each other, our customers, communities, and stakeholders. Our team is respectful, inclusive, and supports connection and collaboration.

What We Offer
  • Competitive remuneration packages, including an attractive incentivized bonus program.
  • Generous paid parental leave options that give team members more time to enjoy what matters most.
  • Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
  • An Employee Assistance Program for you and your family when you need it.

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