Exceptional Service Provider

5 days ago

Sydney, New South Wales, Australia beBeeExcellence Full time $70,000 - $95,000

Role Overview:

As a Customer Experience Director, you will play a pivotal role in ensuring every guest enjoys a memorable dining experience. You will oversee front-of-house operations, manage a team of employees, and implement strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:

- Team Leadership:

  • Lead and motivate a team of frontline employees, providing ongoing training, coaching, and support for exceptional service delivery.

- Customer Engagement:

  • Interact with customers in a friendly and professional manner, addressing inquiries, concerns, and feedback promptly. Strive to exceed customer expectations and foster long-term relationships.

- Service Excellence:

  • Set high standards for service quality, cleanliness, and organisation throughout the restaurant. Monitor service levels, streamline processes, and implement improvements to enhance efficiency and effectiveness.

- Operational Oversight:

  • Ensure smooth operations during peak hours, coordinating with kitchen staff to maintain optimal food quality and speed of service. Conduct regular inspections to uphold cleanliness, safety, and hygiene standards.

- Problem Resolution:

  • Proactively identify and resolve customer issues and complaints, demonstrating empathy and a willingness to go above and beyond to rectify any concerns. Escalate complex issues to management as needed.

- Performance Tracking:

  • Monitor key performance indicators (KPIs) related to customer satisfaction, service speed, and order accuracy. Analyse trends, identify areas for improvement, and develop action plans to drive continuous enhancement.

- Menu Knowledge:

  • Stay informed about menu offerings, promotions, and special deals. Educate team members on product details, allergens, and customization options to ensure accurate order-taking and upselling opportunities.

- Cross-functional Collaboration:

  • Collaborate with other departments such as marketing, operations, and human resources to support company-wide initiatives and achieve common goals. Provide insights and feedback to inform decision-making processes.

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