VP, Solutions Consulting

This is a VP, Solutions Consulting - APJ role with New Relic based in Sydney, NSW, AU
== New Relic ==

Role Seniority - director

More about the VP, Solutions Consulting - APJ role at New Relic

Your Opportunity

New Relic is looking for an accomplished technical leader to lead a team of diverse and talented Solution Consultants and Solutions Architects across Asia Pacific & Japan You will bring a demonstrable track record of building and developing technical teams and extensive experience in the pre-sales, customer success, technical support software space. You are a technical leader, with great customer executive communication skills and know-how to work as a trusted advisor to ensure the success of your customers.

You will align, define and improve the global processes used by the Customer Advocacy team to continue our success, mentoring & coaching your team to reach even greater heights. You will lead the team by example to become technical trusted advisors for our customers, helping our teams drive value and revenue growth at scale, by helping customers across APJ to understand business and technical value of New Relic. You will liaise with local and global executives and leadership to ensure the Customer Advocacy teams are aligned in strategy and are prioritizing and executing on cross-functional deliverables.

Be part of this extraordinary story and make a personal impact on a company that is changing the way the world uses software and AI Click the link to apply now

What You'll Do

• Lead and drive all activities for our APJ Customer Advocacy team

• Lead and develop a team distributed across three regions including leaders and scale for growth

• Partner with Sales teams to strategize how to grow business with customers and partners

• Drive value led customer interactions to drive sustainable usage of our platform

• Help guide the team in Customer Advocacy (CA) to focus on increasing the number of engineers and teams who use New Relic at our customers, maturing their Observability practice, and helping them instrument more of their business critical applications to drive value.

• Work with cross-functional team leaders to align Customer Advocacy strategy across the company

• Manage recruiting, hiring, team performance feedback, and mentoring

• Provide reporting on sales activities, customer success initiatives, and customer product requirements

• Support your team by participating in and leading customer and partner meetings; engaging other corporate resources as required by your customers

• Conduct weekly and monthly business reviews, meetings and training sessions to ensure ongoing improvement and best practice sharing

Your Qualifications

• 15+ years of technical sales experience with at least 10+ years experience in people management across first and second-line management.

• International experience i.e, Asia Pacific, India, and Japan

• Extensive experience in related technologies:  Observability, AI (Generative, Ops, Agentic), ITSM, Cloud (AWS, Azure, GCP), DevOps, SRE, CI/CD

• Successful track record to partner with enterprise sales leaders to drive significant revenue growth

• Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness

• Proven experience in leading and completing cross-functional corporate initiatives

• Eye for detail and strong ability to set priorities and be flexible in a changing environment

• Excellent prioritization, organizational, and project management skills

• Specific experience in a Software Consumption focussed business

• Excellent executive communication, critical thinking & analytical skills

• Bachelor's degree in Engineering/Computer Science or equivalent

• Additional Asian languages are beneficial, including Mandarin, Cantonese, Hindi, etc.

Please note that visa sponsorship is not available for this position. Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

#LI-FB1 #LI-Hybrid

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the New Relic team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Leading and driving activities for the APJ Customer Advocacy team
• Developing a distributed team across three regions
• Partnering with Sales teams

Key Strengths

• Technical leadership
• Customer communication
• Strategic thinking
• Experience in Observability and AI technologies
• Project management skills
• Language skills

Why New Relic is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with New Relic not with Hatch.

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