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Trainee Customer Field Technician

2 weeks ago

East Wagga Wagga, New South Wales, Australia NBN Co Full time
This is a Trainee Customer Field Technician | Wagga Wagga role with NBN Co based in East Wagga Wagga, NSW, AU
== NBN Co ==

Role Seniority - graduate

More about the Trainee Customer Field Technician | Wagga Wagga role at NBN Co

Job Expectations

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities. 

We have an opportunity for a Trainee Customer Field Technician to join our regional team based in Wagga Wagga.

Our Field Service teams are nbn's professional, trusted, and essential customer-facing workforce. They're the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses. 

As a Trainee Customer Field Technician, you will: 

  • Work in the field helping to connect customers to the internet 

    • Be employed on a permanent full-time basis with leave entitlements 

      • Work towards a Cert III in Telecommunications Technology over the 12-month traineeship 

        • Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician 

You will be rewarded with: 

  • An award-winning traineeship program where you will get paid while you learn 

    • Competitive Salary of $77,330 inclusive of Superannuation  

      • Working primarily in the field, learning on the job alongside our many experts 

        • Achieving a nationally recognised qualification, paid for by nbn 

          • Embarking on a versatile and valuable career steppingstone 

            • An nbn work vehicle and all the tools, clothing and safety equipment you need 

              • Being part of an inclusive work culture that prioritises balance and wellbeing, and 

                • 18 weeks of paid parental leave 

You'll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you're out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre. 

A bit about you 

To get the most out of this traineeship, you'll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver's license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We'll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid. 

Inspired to learn more? nbn's free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.  

Life at nbn 

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more. 

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please express your interest by following the links, answering a few questions, and uploading your resume. We do not require a cover letter or any selection criteria to be addressed. One of our friendly Talent Acquisition consultants will call you for a chat to determine how we can keep in touch with you. 

TAKE YOUR NEXT STEP WITH nbn 

nbn believes in equal opportunities for all, and because of this we have a passion for attracting women and First Nations to field services technical roles. We recognise that gender is not binary, and we welcome transgender and non-binary applicants as part of this expression of interest process. We have an active nbn Pride network and trained LGBTQIA+ Allies across the business. 

The filling of these positions is intended to constitute a special measure under, section 7D of the Sex Discrimination Act 1984 (Cth), and section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas), and section 12 of the Equal Opportunity Act 2010 (Vic).  

Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to: 

  • "designate, advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee"; and  

    • "designate, advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions, and in support of its intention to increase the representation of women in Field-based roles to closer to 50%".  

The positions are therefore only open to First Nations people and to women. 

Worker Type

Permanent

Time Type

Full time

Field Base Location

Wagga Wagga

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Connecting customers to the internet
  • Completing a traineeship
  • Learning from experts
Key Strengths
  • Customer service
  • Technical skills
  • Problem-solving
  • Teamwork
  • Adaptability
  • Time management
Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.