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Senior Field Technician Wagga Wagga

2 weeks ago

East Wagga Wagga, New South Wales, Australia NBN Co Full time
This is a Senior Field Technician Wagga Wagga role with NBN Co based in East Wagga Wagga, NSW, AU
== NBN Co ==

Role Seniority - senior

More about the Senior Field Technician Wagga Wagga role at NBN Co

Job Expectations

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.   

As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.  

Please note this is a regional role, and we are looking for candidates based in the Wagga Wagga area.

A bit about your role  

As part of a field service team, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.  

In your day to day work you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.  

A bit about you   

To thrive in this role, you'll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs.  You'll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.   

What you'll put in:  

  • Current Driver's License  

    • Strong communication skills, both written and verbal  

      • Approachable and caring attitude to customer service  

        • Passion for problem-solving   

          • An appetite for challenge   

            • Comfortability working to tight deadlines  

              • Confidence to act with autonomy, integrity, and pace under pressure  

                • Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required  

What you'll get out:  

  • 18 weeks of paid parental leave 

    • Discounted gym memberships + other corporate benefits 

      • Device allowance or mobile device 

        • Options for salary sacrificing 

          • An inclusive work culture that priorities balance and wellbeing  

            • A dedicated and caring team of subject matter experts to train and support you  

Life at nbn  

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.  

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.  

A more inclusive working world  

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?  

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed.  

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia. 

Worker Type

Permanent

Time Type

Full time

Field Base Location

Wagga Wagga

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Delivering end-to-end service
  • Collaborating with the team
  • Maintaining customer connections
Key Strengths
  • Copper and fibre network assurance fault finding
  • Strong communication skills
  • Customer service skills
  • ACMA license
  • Problem-solving skills
  • Ability to work under pressure
Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.