Senior Field Technician

This is a Senior Field Technician role with NBN Co based in Brisbane, QLD, AU
== NBN Co ==

Role Seniority - senior

More about the Senior Field Technician role at NBN Co

Job Expectations

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.   

As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.  

** We are looking for candidates based in the Brisbane North area**

A bit about your role  

As part of a field service team, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.  

In your day to day work you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.  

A bit about you   

To thrive in this role, you'll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs.  You'll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.   

What you'll put in:  

• Current Driver's License  

• Strong communication skills, both written and verbal  

• Approachable and caring attitude to customer service  

• Passion for problem-solving   

• An appetite for challenge   

• Comfortability working to tight deadlines  

• Confidence to act with autonomy, integrity, and pace under pressure  

• Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required  

What you'll get out:  

• 18 weeks of paid parental leave 

• Discounted gym memberships + other corporate benefits 

• Device allowance or mobile device 

• Options for salary sacrificing 

• An inclusive work culture that priorities balance and wellbeing  

• A dedicated and caring team of subject matter experts to train and support you  

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Take your next steps with nbn 

At nbn we support your career development and want to give you every opportunity to be prioritised through recruitment processes and as such, all roles are advertised internally first for 5 days. So, if you think this role is for you then apply today via your Workday account. This will ensure that your application receives priority over any external applicants. In line with nbn's internal hiring guidelines, please ensure that you inform your current manager prior to formally applying to the position. 

Please note that this role is a permanent opportunity and you must have applications will close at midnight Friday 26th September 2025.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Rockhampton

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Delivering end-to-end service
• Collaborating with the team
• Maintaining high-quality customer service

Key Strengths

• Strong communication skills
• Customer service skills
• Technical skills in telecommunications
• Problem-solving skills
• Autonomy and integrity
• Adaptability

Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.

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