Overseas Solutions Consultant

This is a Overseas Solutions Consultant role with HCF Australia based in Parramatta, NSW, AU
== HCF Australia ==

Role Seniority - junior

More about the Overseas Solutions Consultant role at HCF Australia

HCF are seeking a motivated Sales Consultant to connect international visitors, visa holders, and new migrants with the right Overseas Health Cover (OVHC). If you're great at understanding customer needs and closing the deal, this is your chance to make a real impact.

About the role:

As a Sales Consultant, you'll help international visitors, visa holders and new migrants choose the right Overseas Health Cover (OVHC). You'll deliver a standout member experience by understanding individual needs, providing accurate, visa-compliant advice, and converting leads from multiple channels. From handling policy updates to identifying upsell opportunities, you'll play a key role in driving sales while ensuring every interaction meets compliance and service standards. You'll also contribute to a positive team culture, stay sharp on product updates, and support your own professional growth.

About you

• Proven sales experience, ideally in health insurance or regulated industry

• Familiarity with Australian visas (e.g. 482,485,600) and related health cover requirements

• Experience in customer service and Contact Centre environments.

• Strong verbal and phone communication skills.

• Ability to meet and exceed sales and member focused KPIS.

• Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.

• Comfortable navigating different systems with strong data entry accuracy.

• Multilingual capability is highly desirable

• Active listening skills to determine member needs.

This role is based in our state of the art contact centre in Parramatta, training will be full time for 3 months in the office, once you are fully trained you will have the opportunity to work on a hybrid basis with 2-3 days in the office.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.  

Culture & Benefits  Purpose-driven passion We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the HCF Australia team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Helping customers choose health cover
• Delivering exceptional member experiences
• Contributing to team culture

Key Strengths

• Proven sales experience
• Strong verbal and phone communication skills
• Ability to meet and exceed sales and member focused KPIs
• Familiarity with Australian visas
• Multilingual capability
• Active listening skills

Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with HCF Australia not with Hatch.

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