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Client Service Executive, Inwards

3 weeks ago

Melbourne, Victoria, Australia Chubb Full time
This is a Client Service Executive, Inwards role with Chubb based in Melbourne, VIC, AU
== Chubb ==

Role Seniority - mid level

More about the Client Service Executive, Inwards role at Chubb

Job Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.

Your Role:

To provide Account Management Services to allocated Global Accounts from the Multinational Portfolio (this includes Captive Programmes) and manage the end to end process in accordance with the Global Services Department Guidelines on some Global Accounts. To work with Assistant Client Service Executives to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality, and where required prepare timely processing instructions to the Multinational Processing Service Unit, Credit Control, Reinsurance and local offices; so that premiums can be debited and policies issued promptly, ensuring accurate policy records are maintained on Chubb systems.

The role also involves working closely with Credit Control, Multinational Processing Service Unit and other Chubb departments to ensure resolution of accounting and processing problems, to ensure that Chubb's Service Standards are met and, if possible, exceeded in the implementation of Global Programmes. You will also work closely with Global Client Executive's and Underwriters to deliver agreed client service standards.
You will build strong relationships with Clients, their brokers and become the focal and contact point for all service matters relating to their accounts, and to attend client/broker meetings and support Chubb's business development activities, including presenting and demonstrating our global capabilities.

Your Responsibilities:

  • Working with Assistant Client Service Executives to guide/support them in account handling activities

  • Supporting Chubb's business development and client relationship activities

  • Account handling and supporting Global Client Executive's and Underwriters on relevant account/activities

  • Ensuring renewal terms are obtained from Controlling Underwriters and information passed to and agreed with the local Client/Broker as necessary

  • Communicating building relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties

  • To work within the framework of Chubb ethical and service standards

  • Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department

  • Incidental work that may be required to be completed that may be outside the scope to day to day work requirements

Qualifications

  • 3 to 5 years prior insurance and reinsurance industry knowledge across all commercial lines

  • Proficient in the use of MS Word, MS Excel, PowerPoint and Outlook to intermediate level of understanding

  • Ability to interpret information and strong problem-solving skills

  • Presentation & Training and Skills – Internal/External

  • Demonstrated effective written and verbal communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel, Chubb Clients and/or Brokers

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Chubb team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Account management services
  • Support business development activities
  • 'Guide Assistant Client Service Executives'
Key Strengths
  • Insurance and reinsurance industry knowledge
  • MS Office Suite proficiency
  • Communication skills
  • Problem-solving skills
Why Chubb is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Chubb not with Hatch.