Customer Solutions Representative

This is a Customer Solutions Representative role with AGL based in Clifton Hill, VIC, AU
== AGL ==

Role Seniority - junior

More about the Customer Solutions Representative role at AGL

Join the change. Electrify your future  

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.

Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.

Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success. 

We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Resolutions Agent roles available with a start date of Thursday 9th October in our Docklands Head Office. 

As an Inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers' needs to deliver high quality interactions and solutions tailored to each individual situation. 

This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments. 

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's. 

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction. 

Further to this, you can expect: 

• A competitive salary of $71,635 + 12% Super + a range of discounts & benefits 

  • Opportunity to earn $500-1500 quarterly bonuses. 

    • A Permanent full-time role working 37.5 hours per week 

      • Hybrid work arrangements including work-from-home options after your 6-month probation on shifts after 11 AM 

        • Paid, onsite training 

          • Working hours will be on a rotational basis between 8.00 am – 8.00 pm Monday to Friday and Saturday 8.00 am – 4pm  

            • Regular theme days, lunches, morning teas, awards nights and more 

              • Inclusive & diverse culture with a large focus on physical & mental health 

                • Diversity networks including LGBTQI+, indigenous, women in leadership, disability support & more 

                  • Multiple progression routes within the business 

You are: 

• Resilient, empathetic and take care in every interaction with your customers and colleagues. 

  • Passionate about customer service and motivated to achieve the best outcome for our customers. 

    • A problem solver that gets a thrill out of identifying the root cause and resolving it. 

      • Eager to learn and apply it effectively when dealing with our customers. 

        • A great active listener with excellent communication skills - Both written and verbal. 

          • A team player that is a key contributor to your team's overall success. 

            • Committed to always delivering your best. 

              • Confident in learning new technologies and systems and navigate computer systems efficiently and accurately. 

What is in it for you: 

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends. 

  • A positive work environment where we support each other 

    • A supportive team leader that wants you to be successful and grow 

      • Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress. 

        • Career Growth, through learning and development programs, leadership programs and through on the job learning. 

          • Onsite and offsite engagement activities including fully catered Friends and Family days and theme days. 

Note: You must have unlimited, full working rights in Australia to Apply 

  *Benefits may change over time and vary based on role type and location. 

Inclusion at AGL  

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Call Centre

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the AGL team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Engaging with customers
• Resolving queries
• Achieving targets

Key Strengths

• Customer service
• Communication skills
• Problem-solving
• Empathy
• Teamwork
• Adaptability

Why AGL is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with AGL not with Hatch.

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