Operations Leading Hand

Overview

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We are seeking a professional and diligent individual within Brisbane Airport Catering team to step into the role of Operations Leading Hand (Shift Supervisor) and be our Customer Delivery Training specialist, on a full-time basis.

So, what does a day in the life of an Operations Leading Hand look like?

This role will ensure the delivery of service to all Airline customers in line with operational schedules and safety requirements, while also leading a team of Customer Delivery Drivers whilst on shift.

As a member of our Airside team, you are the face of dnata catering out on the tarmac and are responsible for the important task of correctly loading catering onto the aircraft. This includes loading fully stocked aircraft trolleys onto hi-lift trucks and driving a short distance to the aircraft.

As our Customer Delivery Trainer, you will take on duties and responsibilities to lead and train our CD workforce, upholding high standards and consistent performance.

Responsibilities

- Assist in leading and coordinating the Customer Delivery team.

- Ensure productivity and performance criteria are met in the designated area of responsibility, including completion of regular performance assessments.

- Organise and coordinate work within the area of responsibility.

- Assist the supervision of catering trucks within a designated work area to ensure they reach and load-up the aircraft safely and on schedule.

- Lead by example and perform all the duties of a Driver.

- Assist in training and inducting team members within the designated work area (Dispatch, Loading Bays, Tarmac, Parking and Onboard Aircraft).

- Organise and coordinate allocation of work within the CD Team.

- Perform administrative documentation such as shift reports and rostering.

- Keep accurate records of training completion reports for all team members in CD.

- Follow up on any discrepancies and ensure in-flight meal loading is correct.

- Provide regular updates on training delivery and completion to the CD Manager and the Corporate Standards and Training team.

What you need to be successful

- Clean MR or HR Drivers License required.

- No incidents or accidents recorded on your file.

- Ability to perform frequent manual handling tasks.

- Flexibility working around flight schedules is essential.

- Good verbal and written communication skills.

- As you will be working in the Aviation Services industry, you will be required to maintain your Annual Police Check Refresher certificate.

- Demonstrating hands-on leadership and leading by example at all times.

- Decision making and organisational skills necessary to efficiently meet performance.

- Availability to work 38 hours/week, as this role is a full-time permanent position.

What’s in it for you?

- Be part of a close knit & dedicated team that is committed to safety.

- Competitive pay rates and penalties at Higher Duties rates.

- Free onsite parking, daily meals, and uniforms.

- Career development and progression, coupled with national relocation opportunities.

- 5 weeks Annual Leave.

- Discounts at hundreds of retailers, discounted health insurance, novated lease option and wellbeing resources including online exercise classes.

About Us

We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights each year.

Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

Want to know more about dnata catering and our global businesses? Visits our Australian careers website. This page does not include clickable links in this refined version.

How to apply

Does this role sound perfect for you? If so, we want to hear from you. Upload your resume to start on the journey of joining the dnata catering family as Operational Leading Hand - Customer Delivery Trainer.

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