Customer Service Representative

2 days ago

Cairns Regional, Australia Avis Budget Group International Full time

Immediately hiring We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment.

About the Role

In this role you will be the face of our brand You’ll interact with our customers at the rental counter, complete rental bookings and respond to general customer inquiries.

What you’ll do

1. Establish customer car rental needs by actively listening.
2. Review in detail ABG’s various add-ons and services to determine what may best suit the customer.
3. Communicate rental procedures and guidelines effectively.
4. Complete rental bookings in a timely, efficient, and accurate manner.
5. Answer customer questions and inquiries.

Perks you’ll get

1. Hourly pay + loadings + commission incentives.
2. Wellbeing programme including life insurance, discounted health insurance, and superannuation options.
3. Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including cinema tickets, fitness classes, shopping discounts, and much more.
4. Employee discounts on car rental across Avis Budget Group.
5. Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing.
6. Full training provided to help you achieve your goals & reach your potential.

What we’re looking for

1. Applicants must have a full and valid driver’s licence.
2. This is a full-time position and requires availability to work on a rotational roster that includes evenings, weekends, and public holidays.
3. Ability to work in a fast-paced environment while delivering exceptional customer service.
4. Previous experience within retail, hospitality, customer service, or similar roles.
5. Ability to follow procedures and adhere to company guidelines and standards.
6. Comfortable learning and using various computer systems to accurately input rental information.

Who we are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group, we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

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