Customer Support Specialist/Phone Based Role

1 week ago

Council of the City of Sydney, Australia WOW Recrutiment Full time

Customer Support Specialist/Phone Based Role (BH-3140)

Location Mascot, Australia Sector Call Centre & Customer Service Salary $67,000.00 per annum Benefits Hybrid

WOW Recruitment are currently seeking a Customer Support Specialist to support our Fintech client, a leader in the payments industry, based in Mascot with 1 day WFH flexibility once trained.

The role: You will be joining the Biller Support team, responsible for handling about 19 inbound calls and emails per day from existing customers and businesses. This role focuses on providing high-quality support for payment inquiries, account management, and troubleshooting. You will also:

- Maintain accurate records of customer interactions in the CRM system.

- Provide detailed information and guidance on the features and benefits of the company's solutions.

- Collaborate with internal teams to upscale and resolve complex issues.

- The team is a mature, collaborative environment where you will be cross‑trained to cover other roles.

The perks:

- Training: You will receive comprehensive training, including listening to calls, completing modules, shadowing for a week, and working on a limited number of cases before taking on a full workload.

- Support: The team leader, Joanne, provides weekly 1-on-1s and consistent support, with a management style that is collaborative, caring, and supportive of growth. She works alongside the team to help with cases when needed.

- Growth: This is a growing business with long‑term opportunities for progression into areas like sales, marketing, operations, or finance.

About you: The ideal candidate for this role is someone who is customer‑centric, approachable, and takes constructive feedback well. You must have a positive mindset, be a respectful, hard‑working team player, and possess the following:

- Proven experience in a customer support role.

- Strong communication skills, both written and verbal.

- Ability to troubleshoot technical issues and provide clear, step‑by‑step solutions.

- Strong problem‑solving skills and attention to detail.

- Comfortable working both independently and as part of a team.

- Proficiency in using customer support software and CRM systems.

Benefits

- WFH: 1 day a week, flexible (Tuesday-Friday).

- Incentives: Quarterly bonuses once you pass probation.

- Awards twice a year: Staff‑nominating‑staff for an award and prize based on above‑and‑beyond performance.

- Culture: Thursday afternoon socials with nibbles and drinks, and an incredible culture built on company Values.

- Leave: 20 annual leave days, and 5 additional 'Odd Job Days' per year for personal matters.

If you have the experience and would like to know more about the role, please contact Louise by applying now.

#J-18808-Ljbffr

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