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IT Service Desk Manager
1 month ago
At Colliers International Deutschland Holding GmbH, we are enterprising. Our unique culture sets us apart by empowering our people to think and act differently to drive exceptional results for our clients and communities.
We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It's our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate.
Job DescriptionThis is an exciting opportunity for an experienced IT Help Desk Manager to lead our Regional Service Desk team into the future growth phase of our business.
You will provide leadership and technical advice across the day-to-day operations of the Service desk Team and ensure high service delivery is achieved across the business.
Key Responsibilities:- Manage a distributed team of Service desk engineers across the ANZ region.
- Prioritise service desk workloads to ensure service levels are achieved.
- Identify service desk trends and report on them to key stakeholders.
- Work closely with various areas of the business to produce cost-effective, innovative, and efficient solutions to business issues using our systems and technologies.
- Manage escalations from the business through to resolution.
- Provide a high level of service for VIPs and Executives.
- Identify and proactively resolve IT issues.
- Provide second and third level hardware and software support.
- Adhere to all processes and document procedures accordingly.
- Recommend, coordinate and perform the replacement of IT-related equipment.
- Demonstrate leadership to a highly distributed team of engineers across ANZ.
The skills and experience you will bring to this role include:
- A relevant tertiary qualification in Information Technology.
- 3+ years' experience in a Team Lead or Service Desk Manager position.
- Strong customer service & communications skills.
- Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role.
- Collaborative, team player.
Some of the key technologies that this position will be supporting:
- ITIL
- Windows 10
- MICROSOFT 365 – Outlook, Excel, Word, PowerPoint, OneNote, OneDrive
- Citrix
- Teams
- Configuration Manager
- Audio and Visual (conferencing)
- LAN/WAN/WLAN
- Mobile Device Management
