Banking Consultant, Cleveland QLD

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Responsibilities

- Provide customers with a seamless branch experience by meeting end-to-end banking needs across transaction activities and needs-based conversations, and educate them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to uplift in customer engagement and advocacy, creating real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to know your customer from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.

About the Role

As a Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Role Type: Permanent, Part time
Role Location: Stockland Cleveland Shopping Centre, Shop 67C/90-91 Middle St, Cleveland QLD 4163

Work Hours: Day Start Finish Break — Monday 9:00 AM 4:00 PM 30 minute break; Tuesday 9:15 AM 4:00 PM 30 minute break; Wednesday 9:00 AM 4:00 PM 30 minute break; Thursday 9:15 AM 4:00 PM 30 minute break; Friday 9:00 AM 4:00 PM 30 minute break

What will your day look like?

As a Banking Consultant / Personal Banker, you will have the opportunity to:

- Provide our customers with a seamless branch experience by meeting end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to know your customer from a risk perspective, and
- Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Exceptional customer focus – retail experience is an advantage.
- Experience as a user and promoter of technology; working knowledge of using different digital channels is an advantage.
- Ability to multi-task and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You’ll have the resources, opportunities, and support you need to take the next big step in your career. We offer flexible working arrangements and a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

ANZ is committed to diversity and inclusion and welcomes applications from everyone. If you require adjustments to our recruitment process or the role itself, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104876.

Job Posting End Date

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