Member Service Consultant

2 weeks ago

Albany, Australia Sustainability Full time

Join this dynamic team as a Member Service Consultant for an award-winning Superannuation Fund. You'll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance

Key Responsibilities:

- Customer Support:Provide a first-class support service to existing members across an array of general inquiries.

- Inbound Queries:Answer inbound calls and written queries from current and potential members and employers, as well as authorized third parties, regarding the fund's superannuation products.

- Collaboration:Work closely with the administration and superannuation team to support internal and external stakeholders.

Qualifications, Skills, and Experience:

- Knowledge:General knowledge of superannuation, customer service, and administration processes.

- Experience:Previous experience in the financial services or superannuation industry.

- Communication:Strong communication and stakeholder management skills.

- Organisational Skills:Solid organisational skills with the ability to work under pressure.

- Qualifications: RG146 Highly Desirable

Why Join Us:

- Innovative Work Environment:Be part of a forward-thinking team that values innovation and excellence

- Professional Growth:Opportunities for continuous learning and professional development.

- Supportive Culture:A supportive and collaborative workplace that values your contributions.

- Competitive Benefits:Comprehensive remuneration and benefits package.

If you are passionate about providing exceptional service and have the skills and experience required, we would love to hear from you. Apply now to join our team and contribute to our mission of delivering top-notch superannuation services to the funds Members.

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