▷ Urgent Search: Service Design Lead

4 weeks ago

Adelaide, Australia SA Power Networks Full time

About the role

Are you passionate about creating human-centred, operationally viable, and strategically aligned services? We’re looking for a Service Design Lead to establish and embed service design capability within a large-scale program of work on a two year contract.

This role is a unique blend of hands-on design delivery and leadership. You’ll set up frameworks, standards, and processes for service design, collaborate with consultants to build capability, and deliver impactful design work for high-priority initiatives. You’ll also guide the transition of service design into implementation, working closely with Product Owners to ensure delivery backlogs align with service aspirations.

As a champion of design-led thinking, you’ll mentor and guide junior designers, collaborate across disciplines, and influence senior stakeholders to drive meaningful, measurable improvements.

Culture & benefits

As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.

Benefits include:

- A commitment to work-life balance.
- 13% superannuation (1% above current legislated employer contributions).
- Up to $900 in electricity reimbursements each year.
- 17.5% leave loading payable on annual leave.
- Automatic coverage from SA Power Networks income protection scheme.
- Paid parental leave - Primary Parent (18 weeks) / Secondary Parent (5 weeks).

About you

You’re a seasoned service design professional with a proven track record of delivering human-centred solutions in complex environments. You thrive in collaborative settings, can influence at all levels, and are passionate about mentoring others. You’re equally comfortable rolling up your sleeves to deliver design artefacts as you are setting up frameworks and processes to embed service design capability.

About us

SA Power Networks plays a pivotal role in South Australia by connecting all South Australians to a reliable and efficient electricity network. Working together with communities across South Australia, we are proud to be world leaders in delivering a cleaner, greener and a more sustainable energy future, today.

As one of the state’s largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in the innovation of a high performing work culture and a commitment to safety that all South Australians can be proud of.

With award-winning training, internal development programs and diverse career pathways SA Power Networks will help empower your career, while you help empower South Australia.

SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from all genders, cultures and backgrounds.

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