Dynamics 365 CE Support Functional Consultant

1 day ago

Sydney, Australia HSO Enterprise Solutions GmbH Full time

HSO is a leading Microsoft Partner with an established pedigree in Dynamics. Although we are relatively new to the ANZ region, we have quickly made our mark as a safe pair of hands for customers' D365 implementations.

Our rapid growth over the last 2 years means we are now looking for a Dynamics 365 CE Support Functional Consultant to join our growing team.

This role can be based in Australia or New Zealand (Sydney / Melbourne / Brisbane / Auckland / Christchurch).

Position Overview

The Dynamics 365 CE Support Functional Consultant is responsible for providing advanced functional support and expertise on Microsoft Dynamics 365 Customer Engagement (CE) applications. This role involves troubleshooting and resolving issues, configuring and customizing the platform, and ensuring that clients maximise the value of their Dynamics 365 CE investments.

Key Responsibilities

- Provide functional support for Dynamics 365 CE applications, addressing issues related to configuration, customization, workflows, and integrations.
- Troubleshoot and resolve functional problems, logging and managing support tickets through to resolution.
- Maintain clear and effective communication with clients, understanding their needs and providing timely updates on issue resolution.
- Configure and customize Dynamics 365 CE as per business requirements, including entity creation, form customization, and workflow automation.
- Provide training to users on Dynamics 365 CE functionalities and create comprehensive documentation for processes and configurations.
- Identify opportunities for system and process improvements and collaborate with development teams to implement changes.
- Ensure all configurations and customizations comply with Microsoft best practices and organizational guidelines.

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